COVID-19 Information

 

FREQUENTLY ASKED QUESTIONS

How do I know if the concert is postponed or canceled?
We update our website as soon as information about the postponement or cancellation of a show is sent to us by the concert producer. Nous mettons à jour notre site internet dès que les informations sur le report ou l’annulation d’une date nous sont transmises par la production dudit concert. Go to the “Line-Up” webpage: canceled concerts are indicated by a “canceled” insert, postponed concerts are rescheduled on the new date.

The concert I want to go to no longer appears on the “Line-Up” webpage, is it postponed or canceled?
Shows that no longer appear on the “Line-Up” page are in the process of being postponed, but we do not yet have an official postponement date. We will inform you of the new dates and reimbursement terms as soon as they are sent to us by the production teams. Thank you for your patience.

The concert I bought tickets for is postponed, do my tickets remain valid?
In most cases, tickets purchased for the initial date remain valid for the new date. You don’t have to do anything.

I won’t be able to go to the rescheduled concert, can I get a refund for my tickets?
If you want, you can of course be refunded for the tickets purchased if the concert is postponed or canceled. Please contact yout ticket sale point.

If you do not find the answer to your question here, you can always contact our ticketing service at billetterie@bataclan.fr. Please note that due to the current context our response times are longer than normal, but our teams remain mobilized to respond to all requests.

 

OUR CONDITIONS FOR RECEIVING THE PUBLIC
We are delighted to be able to welcome you back at Le Bataclan! In order to facilitate your visit and to ensure your safety, please take note of the information below :
The presentation of the health pass is now mandatory : you can present your QR code on your mobile phone or on paper.
It is compulsory to wear a face mask
There will be hydroalcoholic gel at your disposal
The bar will be open
The cloakroom will be open
Credit cards are a preferred method of payment

 

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