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A coat check is available at the entrance of the theater. It is mandatory to leave helmets at the coat check. Coats and bags are allowed within reasonable limit of the available seats.

Please be advised that bulky items (large bags, suitcases...) are not allowed in Le Bataclan and are not accepted at the coat check.

You will be charged 2 € per item left at the coat check.

In accordance with Decree No. 2006 - 1386 dated November 15th 2006 and Article L3513-6 of the Code of Public Health, it is strictly forbidden to smoke or smoke an e-Cigarette inside Le Bataclan.

A smoking area is arranged outside of the establishment.

As a general rule, “non-professional” cameras are allowed (i.e.: disposable or compact cameras), “professional” equipment (i.e.: Bridge or Reflex cameras) is forbidden except for people with a photography pass which can be obtained from the production team or the artist’s management team/label.

Please be advised that some concerts may have specific directives.

A bar is at your disposal in Le Bataclan. We accept both cash and credit cards.

It is forbidden to bring drinks or food inside the theater.

You can send us a message via our online form.

Items forgotten at the coat check and objects found on the premises will be kept for a month.

Le Bataclan gives no accreditation. You can request an accreditation to the concert’s production team or the artist’s label.


Tickets cannot be exchanged, returned or refunded, unless the performance has been postponed or cancelled by the organizer.

The price, date and hour mentioned on the ticket, or the order slip, must be checked over by the client at the time of purchase to make sure that they match the desired service. Any subsequent claim will not be taken into consideration whatsoever.

In accordance with Article L. 121-20-4 of the Consumer Code, the customer cannot exercise his right of withdrawal in regards to recreational services (performances) to be provided on a predetermined date or a specific frequency.

No refund or exchange will be accepted in the event of tardiness as the performance’s starting time is clearly indicated at the time of purchase and on the tickets.

Out of respect for the audience and the artists, access to the numbered seats booked is no longer guaranteed once the performance has started.

We advise people with reduced mobility to inform us that they wish to attend a show by phone : +33143140030.

The evening of the show, please reach out to our team at the front desk in order to be rightfully placed. No need for you to wait in the queue.

For shows with unnumbered seating, you may book your tickets through all sales channels.

For shows with numbered seating, you can contact the ticketing service to book the appropriate seats.

Tickets purchased from ticketing networks such as Fnac, France Billet, Ticketmaster and Digitick cannot under any circumstances be collected at Le Bataclan.

Websites such as Billetréduc, Ticketac and Theatreonline supply their customers with a countermark which must be exchanged for regular tickets at Le Bataclan's box office an hour before the start of the performance.

If in doubt, the necessary steps to retrieve your tickets are indicated on  your order confirmation.