Consumer ombudsman

The consumer is entitled to use the services of a consumer ombudsman with a view to achieving an amicable resolution of a dispute between it and a professional organisation, under the terms and conditions set out in articles L. 612-1 to L. 612-5 and R. 612-1 to R.6125 of the Consumer Code.

In the event of any problems, the consumer is invited to contact the claims department at the Bataclan, either by email: contact@bataclan.fr, or by post: Le Bataclan, 50 boulevard Voltaire, 75011 Paris.

If no solution has been reached within thirty (30) days of the consumer’s request having being received, the consumer will be able to have recourse to the “Association des Médiateurs Européens” (AME CONSO), which can be contacted either by completing the form on the website www.mediationconso-ame.com, or by post, at AME CONSO, 11 Place Dauphine – 75001 PARIS.

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These data shall be kept for the duration of the subscription to the NEWSLETTER, increased the statutory time limits for proof of the NEWSLETTER and, where appropriate, increased by a period of three years, during which we can offer you to re-register to the Newsletter, on the basis of the Bataclan’s legitimate interest in prospecting its customers, at the end of which they are deleted.Subject to legal limitations, you have the right to withdraw your consent, as well as access, rectification, deletion, objection, limitation and portability of your data to a third party service provider where applicable, as well as the possibility to define guidelines relating to the fate of your data after your death.

You can exercise your rights by contacting the Bataclan Personal Data Protection Representative by email at protectiondonnees@bataclan.fr. For any complaint, you have the right to file a complaint with the National Commission for Information Technology and Freedom.

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Consumer ombudsman

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